Order processing
In-stock orders placed before 2:00 PM EST on a business day are processed the same day and typically leave the warehouse within 1–2 business days. Orders placed on weekends or US federal holidays begin processing the next business day.
Because we hand-check fitment on every order, occasionally we will hold a shipment and call you first. If your vehicle details look inconsistent with the part you ordered, we would rather spend five minutes on the phone than send you a part that does not bolt on. This may add one business day to processing.
Items shipped directly from a manufacturer's warehouse ("drop-ship") may take 3–5 business days to process, depending on that brand's fulfillment schedule. Product pages note when an item drop-ships.
Shipping rates
| Order type | Destination | Cost |
|---|---|---|
| Standard ground, orders over $99 | Contiguous US (lower 48) | Free |
| Standard ground, orders under $99 | Contiguous US (lower 48) | Calculated at checkout |
| Oversized / freight (LTL) | Contiguous US (lower 48) | Quoted at checkout |
| Any order | Alaska, Hawaii, Puerto Rico | Quoted at checkout |
| Any order | APO / FPO / DPO | Contact us for a quote |
Shipping costs are always displayed before you submit payment. We do not add freight charges after an order is placed. If a carrier quote comes back materially higher than what was charged at checkout, we absorb the difference or contact you to cancel at no cost — your choice.
Oversized and freight items
Truck caps, steel bumpers, bed racks, drawer systems and some hard tonneau covers ship by LTL freight rather than parcel carrier. Freight shipments work differently from a UPS delivery:
- The carrier will call you to schedule a delivery appointment. Keep the phone number on your order current.
- Standard freight is curbside delivery. The driver is not required to carry the item into a garage or help unload. Plan to have a second person available for heavy items.
- Liftgate service is available for an additional fee if you do not have a loading dock or forklift. Select it at checkout or call us to add it.
- Someone must be present to sign for and inspect the shipment.
Delivery times
Transit time is separate from processing time. Estimates below are business days after your order ships:
| Service | Transit time |
|---|---|
| Standard ground (parcel) | 3–6 business days |
| Expedited (where offered) | 2–3 business days |
| LTL freight | 5–10 business days, plus appointment scheduling |
| Alaska / Hawaii / Puerto Rico | 7–14 business days |
These are estimates provided by the carriers, not guarantees. Weather, carrier backlogs and remote delivery areas can extend transit. We do not control carrier networks once a package leaves our warehouse, but we will chase down a delayed shipment on your behalf — call us and we will open a trace.
Tracking your order
You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships. Tracking numbers can take up to 24 hours to become active in the carrier's system.
You can also check status any time on our order tracking page, or call (845) 579-3631 during business hours (Mon–Fri, 8:00AM–6:00PM ET).
Damaged or lost shipments
Inspect your shipment before signing. This matters most on freight deliveries. If the packaging shows crushing, punctures, or the pallet is leaning, note the damage on the delivery receipt before you sign it. A clean signature on a damaged shipment makes a freight claim very difficult to win.
If you discover concealed damage after opening:
- Photograph the packaging and the damaged item, including the shipping label.
- Contact us at [email protected] or (845) 579-3631 within 5 business days of delivery.
- Keep all original packaging until the claim is resolved — carriers frequently require inspection.
We file the carrier claim and ship a replacement. You are not responsible for the cost of damage that occurred in transit.
If tracking shows delivered but you have not received the package, contact us within 7 days. We will open a carrier trace, which typically takes 5–8 business days to resolve.
Destinations we ship to
We ship throughout the United States, including Alaska, Hawaii and Puerto Rico. We do not currently ship internationally or to freight forwarders.
Some manufacturers restrict where their products can be shipped. Where a brand restriction applies, it is noted on the product page, and we will contact you promptly if an order cannot be fulfilled to your address.
We cannot deliver to PO Boxes for oversized or freight items. Parcel-eligible items can ship to a PO Box via USPS on request.
Questions about a shipment? Call (845) 579-3631 or email [email protected], Mon–Fri, 8:00AM–6:00PM ET. See also our return and refund policy.