The short version: 30 days to return an uninstalled part in its original packaging. If our fitment information was wrong, we pay return shipping and there is no restocking fee. If you changed your mind, you cover return shipping.
Return window
You may request a return within 30 calendar days of delivery. Requests made after 30 days can only be handled as a warranty claim through the manufacturer — see our warranty policy.
Once a return is authorized, you have 14 days to hand the package to the carrier. Returns received substantially after that window may be refused or subject to an additional fee.
What can be returned
To be eligible for a refund, the item must be:
- Uninstalled and unused. A part that has been mounted to a vehicle — even briefly, even if it did not fit — is generally not returnable, because manufacturers will not accept it back.
- In original, undamaged packaging with all hardware, instructions, keys, and accessories included.
- Free of modification. Drilling, cutting, trimming, painting or applying adhesives voids returnability.
- Accompanied by an RMA number issued by us before shipping.
Test-fitting is fine. Removing protective film, cutting zip ties on a factory-folded cover, or peeling adhesive backing is not — those steps mark the part as installed.
What cannot be returned
- Custom, made-to-order or special-order items, including painted truck caps matched to a factory color code. These are built for your specific vehicle and are marked as non-returnable on the product page before you buy.
- Items marked "Final Sale," clearance or closeout.
- Electrical components that have been wired in or powered up.
- Gift cards.
- Items returned without an RMA number or received more than 45 days after delivery.
How to start a return
- Email [email protected] or call (845) 579-3631 with your order number and the reason for return.
- We issue an RMA (Return Merchandise Authorization) number, usually the same business day, along with the correct return address. Some items return to us; others go directly to the manufacturer's warehouse.
- Pack the item in its original box, inside a shipping carton if possible. Write the RMA number on the outside of the shipping carton, never on the product's retail box.
- Ship it with a tracked, insured service and send us the tracking number.
Do not ship anything back without an RMA. Unauthorized returns cannot be matched to your order and may be refused by the receiving warehouse.
Return shipping and restocking fees
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| We sent the wrong item | We pay | None |
| Our fitment data was incorrect | We pay | None |
| Item arrived damaged or defective | We pay | None |
| Changed your mind / no longer needed | You pay | Up to 15%, if charged by the manufacturer |
| Ordered the wrong part yourself | You pay | Up to 15%, if charged by the manufacturer |
| Freight / oversized item, buyer's remorse | You pay actual freight cost | Up to 25%, set by the manufacturer |
We do not add a markup to restocking fees. When a manufacturer charges one, we pass through their exact amount and show you the math. Many brands charge nothing, and we will tell you before you ship.
Original outbound shipping is not refunded on buyer's-remorse returns, including orders that shipped "free" — in that case the actual outbound cost is deducted from your refund.
Refund timing
Once your return arrives and passes inspection, we issue the refund within 2 business days. Inspection typically takes 1–3 business days from delivery at the warehouse.
Refunds go back to the original payment method. Your bank or card issuer controls how quickly it appears on your statement — usually 3–10 business days after we issue it. We will email you the moment the refund is processed on our side.
If more than 15 business days have passed since our refund confirmation and you still do not see the credit, contact your bank first, then call us and we will provide the transaction reference.
Exchanges
The fastest way to exchange an item is to place a new order for the correct part and return the original for a refund. This gets the right part moving immediately instead of waiting for the return to land.
If you would rather wait, tell us when you request the RMA and we will hold the exchange item and ship it once your return is received.
If we sent the wrong part
If the part you received does not match what you ordered, or our published fitment information was wrong for your vehicle, we treat that as our mistake:
- We email you a prepaid return label.
- There is no restocking fee.
- We ship the correct part immediately, without waiting for the return to arrive, and cover expedited shipping where it will help.
- Your original shipping charge, if any, is refunded in full.
This is what our fitment guarantee means in practice.
Order cancellations
You can cancel for a full refund any time before the order ships. Call us — email may not reach us before the label prints. Once an order has shipped it becomes a standard return.
Special-order and custom items enter production quickly and generally cannot be cancelled once the manufacturer has started the build. We will tell you the cutoff when you order.
Questions? Call (845) 579-3631 or email [email protected], Mon–Fri, 8:00AM–6:00PM ET. Mailing address: 1 Ridge Road, Middletown, NY 10940, USA.